Endoscopy Engineering Services
Repairs & maintenance
Planned condition reviews and reactive repairs for flexible endoscopes across all major brands. Engineer-led, with fast turnaround and loan units available to keep you operational.
Equipment rental
Short-term, emergency, or long-term rental of flexible endoscopes. Arrangements tailored to your requirements, with every enquiry handled personally by our team and put together to suit your situation.
The Annual Health Check is a preventative inspection and functional assessment carried out by one of our Endoscopy Technicians at your site, at a pre-arranged time to suit your schedule.
The purpose is to give you confidence that your flexible endoscopes are functioning correctly and show no obvious signs of damage or deterioration. Regular preventative inspections help identify minor concerns before they develop into significant and costly repairs, improving equipment reliability, reducing downtime, and delivering long-term cost savings.
Annual Health Check visits can also identify user-related handling issues, allowing us to offer guidance and training to minimise avoidable damage and improve equipment use across your team.
We provide a written condition report following each visit.
When a flexible endoscope develops a fault, we arrange collection directly from your site and return it to our workshop for assessment. A full condition report is produced upon receipt.
Repairs are categorised as either Minor or Major depending on the nature of the fault. For endoscopes covered under a Fully Comprehensive contract, the repair will be completed and the endoscope sterilised before being returned to you. For endoscopes not covered under a Fully Comprehensive agreement, a quotation will be provided and work will only proceed with your approval.
Where you have an allocated loan pool, you will confirm the serial number of the replacement endoscope being placed into service, maintaining full traceability and minimising downtime from the moment the fault is reported.
1
Report the fault
Contact our team to report the issue and arrange collection.
2
We collect
We arrange collection of the endoscope from your site and book it into our workshop.
3
We assess
A full inspection and condition report is produced upon receipt.
4
We repair
For Fully Comprehensive contracts, repair and sterilisation are completed before return. For all other agreements, a quotation is provided and work proceeds on approval.
5
We return
Your endoscope is returned with full documentation. A loan unit is available to maintain service continuity throughout.
*Loan units can be arranged at the point of contact, subject to availability and contract terms.
Customers with a service contract have access to a dedicated loan pool, ring-fenced specifically for their contract. Many providers and OEMs struggle to meet loan pool obligations due to insufficient stock. Istela is committed to investing in and maintaining the right loan inventory for every contract we hold.
Loan units can be held on-site with you or managed centrally from our workshop, with central management generally preferred for better asset control, utilisation, and to free up space.
Flexible endoscope repair is a specialist area of the industry, built on deep technical expertise, hands-on experience, and long-standing industry relationships. Istela has been developed on a foundation of specialist training partnerships, including established relationships in the US, and knowledge built at the highest level of the independent endoscopy sector.
Our engineers work across all major flexible endoscope brands, including Olympus, Pentax Karl Storz, and Fujifilm. Every repair is handled in-house by our own experienced team in Gloucestershire.
